Last updated: [03-11-205]

At Sena India, we strive to ensure your satisfaction with every purchase. If you’re not entirely satisfied with your order, we’re here to help.

1.  Eligibility for Refunds

• Refunds are applicable only for purchases made directly through www.senaindia.com
• To be eligible, the item must be:
  • Unused and in its original packaging
  • Returned within 1 day of delivery
  • Accompanied by a valid proof of purchase (invoice/order ID)

2.  Non-Refundable Items

• Products damaged due to misuse, improper installation, or wear and tear
• Items purchased during promotional sales or bundled offers (unless defective)
• Customised or demo units provided for testing or events

3.  Return Process

• To initiate a return, please contact our support team at [motosports.sena@gmail.com] with your order details and reason for return.
• Once approved, you’ll receive instructions for shipping the product back to our warehouse.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4.  Refund Timeline

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 7–10 business days to the original payment method.
• EMI or third-party payment gateway refunds may take additional time as per their policies.

5.  Damaged or Defective Products

• If you receive a damaged or defective item, please notify us within 24 hours of delivery with photos and a description.
• We will arrange a replacement or initiate a refund based on product availability and your preference.

6. 📞 Contact Us

For any questions related to returns or refunds, reach out to us at:

Email: motosports.sena@gmail.com

Phone: 8179662945

Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST