Terms and Conditions – Sena India

Last updated: [03-11-2025]

Welcome to Sena India. By accessing or using our website (www.senaindia.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1.  General Information

  • This website is operated by Sena India ( Moto Sports Accessories Pvt Ltd), a brand specialising in smart cycling, motorcycling, and marine communication products.
  • These Terms apply to all visitors, users, dealers, and customers accessing the site.

2.  Products and Services

  • All product descriptions, specifications, and pricing are subject to change without notice.
  • We strive for accuracy, but errors may occur. Sena India reserves the right to correct any inaccuracies and cancel orders if necessary.
  • Product availability is subject to stock and regional distribution policies.

3.  User Accounts

  • Users may create accounts to access certain features (e.g., order tracking, dealer portal).
  • You are responsible for maintaining the confidentiality of your login credentials.
  • Sena India reserves the right to suspend or terminate accounts for misuse or violation of these Terms.

4.  Payments and Transactions

  • Payments are processed securely via trusted third-party gateways (e.g., Razorpay).
  • EMI and other payment options are subject to eligibility and provider terms.
  • Sena India is not liable for delays or failures caused by payment processors.

5.  Shipping and Delivery

  • Delivery timelines are estimates and may vary based on location, courier availability, and product type.
  • Sena India is not responsible for delays due to unforeseen circumstances or third-party logistics.

6.  Returns and Refunds

  • No Returns are accepted after delivery, subject to the product’s condition and original packaging.
  • Refunds are processed after inspection and may take 7 business days.
  • Custom orders, demo units, or promotional items may not be eligible for return.

7.  Content and Intellectual Property

  • All content, including images, videos, logos, and text, is the property of Sena India or its licensors.
  • Unauthorised use, reproduction, or distribution is strictly prohibited.
  • User-submitted content (e.g., reviews, testimonials) may be used for marketing purposes.

8.  Communication and Marketing

  • By using our site, you consent to receive transactional and promotional communications.
  • You may opt out of marketing emails at any time via the unsubscribe link.

9.  Privacy and Data Protection

  • We respect your privacy. Please refer to our Privacy Policy for details on data collection, usage, and protection.

10.  Limitation of Liability

  • Sena India is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • All products should be used in accordance with the manufacturer’s guidelines and safety instructions.

11.  Modifications

  • Sena India reserves the right to update these Terms at any time. Changes will be posted on this page with the revised date.

12.  Governing Law

  • These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Hyderabad, Telangana.